Privacy Policy

1. Introduction

CityFly Travel.com(“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, use our mobile application, contact us, book travel services, or interact with us in any other manner.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

3. How We Use Your Information

We use your personal data for the following purposes:

• To process travel bookings and reservations
• To issue tickets, vouchers, invoices, and booking confirmations
• To arrange hotels, transport, sightseeing, guides, travel insurance, and related services
• To assist with visa, passport, permit, or travel documentation support, where applicable
• To communicate booking updates, itinerary changes, cancellations, or refund status
• To provide customer support
• To personalise travel recommendations and offers
• To process payments and refunds
• To comply with legal, tax, regulatory, and security requirements
• To prevent fraud, misuse, unauthorised transactions, and illegal activity
• To improve our website, app, services, and customer experience
• To send promotional messages, newsletters, and offers, where permitted by law or based on your consent

4. Sharing of Information

We may share your information with third parties only when necessary for providing our services or complying with legal requirements.

Such third parties may include:

• Airlines
• Hotels and resorts
• Bus, cab, rail, cruise, and transport operators
• Tour guides and destination management companies
• Visa and passport service providers
• Travel insurance providers
• Payment gateways and banks
• IT, cloud hosting, customer support, and communication service providers
• Government authorities, immigration authorities, law enforcement agencies, or regulators, where required by law

We require service providers to use your information only for the purposes for which it is shared and to protect it using reasonable security measures.

5. International Data Transfer

For international travel bookings, your personal data may be shared with hotels, airlines, transport providers, visa authorities, immigration authorities, or travel partners located outside India.

By booking international travel services with us, you understand that your information may be transferred to and processed in other countries as required to complete your travel arrangements.

6. Consent

By using our services, submitting your details, making a booking, or communicating with us, you consent to the collection, processing, storage, use, and sharing of your personal data as described in this Privacy Policy.

You may withdraw your consent by contacting us at contact@cityflytravel.com. However, withdrawal of consent may affect our ability to provide certain services, process bookings, issue refunds, or meet legal obligations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse traffic and usage
• Provide personalised travel offers
• Support advertising and remarketing campaigns

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete bookings and provide travel services
• Resolve disputes
• Maintain business records
• Process refunds or claims
• Comply with tax, accounting, legal, and regulatory requirements
• Prevent fraud and enforce our agreements

When your data is no longer required, we will delete, anonymise, or securely archive it in accordance with applicable law and internal retention policies.

9. Data Security

We take reasonable technical, organisational, and administrative measures to protect your personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include secure servers, access controls, encryption where appropriate, staff confidentiality obligations, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where legally permissible
• Withdraw consent for certain processing activities
• Opt out of promotional communications
• Raise a grievance regarding use of your personal data

To exercise these rights, please contact us at contact@cityflytravel.com.

11. Marketing Communications

We may send you offers, discounts, newsletters, travel updates, and promotional messages through email, SMS, WhatsApp, phone calls, or other communication channels.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available. Please note that we may still send non-promotional messages related to your bookings, payments, cancellations, refunds, or service updates.

12. Children’s Privacy

Our services are intended for adults who can make travel bookings. We may collect information of children only when provided by a parent, guardian, or authorised adult for travel booking purposes.

If you believe that a child has provided personal data to us without proper authorisation, please contact us and we will take appropriate steps

13. Third-Party Links

Our website or app may contain links to third-party websites, including hotels, airlines, payment gateways, travel insurance providers, or tourism partners.

We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before sharing any information with them.

14. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate and up to date. Incorrect information may result in booking errors, denied boarding, visa rejection, cancellation charges, or inability to provide services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated Privacy Policy will be posted on our website with a revised “Effective Date”. We encourage you to review this page periodically.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: